The terms and conditions detailed below apply to the use of this website and the services Kelly Hainsworth provides.

Services include:

Reflexology Treatments

1:1 Business Mentoring – all packages

1:1 Instagram Training – all packages

Group Workshops for Therapists

Webinars for Therapists

1. Ownership

Kelly Hainsworth retains ownership and all rights to and all content she produces for her services including the name, the logo, articles, videos, newsletters, podcasts, blogs, treatment forms, workshops and worksheets.

In addition, Kelly Hainsworth is the owner of Love Reflexology which covers the community on Facebook and Instagram, the Love Reflexology Business Directory, its logo, images produced for it, podcasts, videos and articles.

The Love Reflexology brand was established in August 2017, is trademarked and owned by Kelly Hainsworth.


All content produced by Kelly Hainsworth for, her mentoring packages, social media training and workshops is subject to Copyright Protection.

Content produced by other sources will be credited to the author of it. Use of this website is governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales. 


Permission is not granted by Kelly Hainsworth to photocopy, reproduce the page, videos, newsletters, blogs, podcasts, articles, workshop content and worksheets by handwriting, typing, scanning into a computer, screen grabbing on a mobile device or taking photographs of the content.


Information and materials accessed on the Kelly Hainsworth website or through a 1:1 mentoring package, 1:1 social media training or group workshops is only to be used by the user who purchased the package, training or workshop. Information and materials accessed must not be reproduced, resold or distributed to any other practitioners, student practitioners, reflexology associations, reflexology schools or any third party.

Rental and Lending

Materials accessed on the Kelly Hainsworth website or through the 1:1 mentoring packages, 1:1 social media training or group workshops must not be rented or loaned to any third party including and not exclusive to other practitioners, student practitioners, reflexology associations and reflexology schools.


Materials accessed on the Kelly Hainsworth website or through the 1:1 mentoring packages, 1:1 social media training or group workshops must not be adapted either in written, video or audio form, translated into a different language, computer program or code.

Moral Rights

Work produced by Kelly Hainsworth in all formats (video, audio, written) has taken a number of years to develop from her business experience and must not be reproduced, altered, shared, loaned, rented or distributed. All work is protected by Copyright. ©

Right to Attribution

Kelly Hainsworth must be recognised as the author of the videos, newsletters, podcasts, blogs, worksheets, articles and workshop content, and must receive the right to attribution.

3. Disclaimer

Kelly Hainsworth is not liable for any loss or damage that may occur from using or by using one of the services she provides.

This includes:

  • any indirect, direct or consequential losses, any loss or damage by the use of this site or websites linked to it;
  • the inability to use this site or sites linked to and from it;
  • income or revenue salary or other payments;
  • business;
  • profits or contracts;
  • opportunity;
  • anticipated savings;
  • data;
  • goodwill or reputation;
  • tangible property;
  • intangible property including loss, corruption or damage to data or any computer system, wasted management or office time.

4. Virus Protection

Kelly Hainsworth makes every effort to check and test for viruses. You must make sure the way you use this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system.

Kelly Hainsworth is not responsible for any loss or disruption or damage to your data or computer system when using

5. Viruses, Hacking and Other Offences

When using you must not introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. As a user of you must not try to gain unauthorised access to the site. Such attempts will be reported to the relevant authorities.

6. Third Party Links

Kelly Hainsworth may provide links to other websites or resources for you to access at your sole discretion. By clicking on this link you acknowledge and agree that you have chosen to enter the linked website. Kelly Hainsworth is not responsible for the availability of the external site, the resources, their privacy policy and their content. Kelly Hainsworth is not responsible for any damage, loss or offence caused by visiting this external website or resource.

These third-party links include websites listed within the Love Reflexology Business Directory. When visiting a third-party link always visit that site’s own terms and conditions and privacy policy.

7. Changes to the Terms and Conditions

Please check the terms and conditions on regularly. Kelly Hainsworth may update them at any time and without notice.

If you continue to use, you agree to any changes in the term and conditions when they are updated.

8. Errors, Inaccuracies and Omissions

Occasionally there may be information on this site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, external links and availability. Kelly Hainsworth reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted any orders, emails or enquiries).

9. Personal Information

Please view the Privacy Policy for full details of how personal information is treated.

10.Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this or any related website, other websites, or the Internet. Kelly Hainsworth reserves the right to terminate your use of this site or any related website for violating any of the prohibited uses.

11. Gift Vouchers

Expiry Date: Vouchers are valid for a period of 6 months from the date of purchase and cannot be redeemed after the expiry date.

Suitability: Please note the treatment room is upstairs, so a gift voucher may not be suitable for all clients. Please check my opening hours to make sure the times available are suitable for the recipient. This is your responsibility and refunds will not be given, if the recipient cannot attend during the available appointment times.

Lost or stolen vouchers: Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

Refunds: Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

12. Group Workshops

Cooling off Period

Once a purchase has been made to join a group workshop hosted by Kelly Hainsworth you have the right to cancel your purchase within 14 days.

This request should be sent to Kelly Hainsworth via email.

A refund will be made using the original payment method.

The cooling off period only applies where the group workshop has not been accessed by the purchaser. Once the workshop has been accessed this is an indication of use and acceptance of these terms and conditions.

No refunds will be made once the 14-day period has passed or the group workshop has been accessed.

Payment Terms

Once payment has been received your place on the workshop will be confirmed via email. A Zoom link for the workshop will be sent to the email address the workshop order was placed with, during the week of the workshop date.

The Zoom link must not be shared with anyone else, this is for you (the purchaser) to use only.

13. 1:1 Business Mentoring and Instagram Power Hours


When signing up to a 1:1 Business Mentoring and/or Instagram Power Hour you agree to be participating for individual use only, and that all materials provided (including online videos, questionnaires, PowerPoint presentations and worksheets) are strictly for the purpose of supporting your learning in the relevant training and for your own educational, non-commercial purposes.

You may not use any part of the content covered or materials provided in the 1:1 sessions by Kelly Hainsworth and teach them to others, this includes online and in-person.

All videos, questionnaires, worksheets and PowerPoint presentations are produced and copyrighted by Kelly Hainsworth and must not be copied, reproduced, shared, altered, sub-licensed, broadcast, sold, published, or supplied in any medium and in any manner to any third party either for free or paid for.

If you wish Kelly Hainsworth to produce training materials (worksheets, PowerPoint and videos) for your business please contact Kelly Hainsworth to discuss your individual requirements. All requests should be emailed to

Payment Terms

Payment for the 1:1 sessions is due one week before the agreed training date. Once payment has been received you will receive a Zoom link to the email address supplied. The Zoom link must not be shared with anyone else, this is for you (the purchaser) to use only.


Please read all of the terms and conditions before working with Kelly Hainsworth and be sure they are understood fully. If you have any questions please email them to

When you begin to work with Kelly Hainsworth in a 1:1 Business Mentoring and/or Instagram Power Hour you agree to the above terms and conditions.

If any of the above points are breached your work with Kelly Hainsworth will cease and legal action may be taken.

14. Reflexology Treatments

Client Form: All new clients are required to complete an online client form for a treatment to go ahead. Failure to complete the form will result in the appointment being cancelled.

Cancellation Policy: When booking a reflexology appointment, please read and note the following cancellation policy.

If you need to cancel or reschedule your reflexology appointment, the following cancellation policy fees apply:

Treatments cancelled within 48 to 24 hours’ notice of the scheduled appointment will be charged a fee of 50% of the treatment price.

Treatments cancelled within 24 hours notice or less of the scheduled appointment will be charged a fee of 100% of the treatment price.

No show – Failure to attend the scheduled appointment will result in a fee of 100% of the treatment price being charged.

Please note this cancellation policy also applies to bookings made when redeeming one of my treatment vouchers. If you are using a treatment voucher you can either pay the fee via bank transfer, or I can deduct the fee from your voucher total.

All fees are to be paid via bank transfer to Kelly Hainsworth by the date of the missed appointment.

15. Terms and Conditions for the How to Use Instagram Effectively to Grow Your Reflexology Business Webinar

This webinar is hosted by the Integrated Reflexology Consortium, they create the online event link, promote, and record the event.

Kelly Hainsworth is an invited speaker to the above event, takes and processes payment, issues the event and recording link.

By registering for and logging on to an online webinar the participant agrees to the following terms and conditions:

  • The participant understands that the Integrated Reflexology Consortium are the hosts of the event, who promote and record the event.
  • The participant understands that Kelly Hainsworth is the invited speaker. Kelly provides the content for the webinar, which is copyrighted, takes and processes payment for the event, and issues the event online link and recording.
  • Where information is disclosed by the participant to Kelly Hainsworth, Kelly Hainsworth will only use that information in accordance with her Privacy Policy.
  • The participant should be aware that any information disclosed by them as part of the webinar may be seen, heard, or read by the other participants.
  • As the speaker Kelly Hainsworth, retains her respective intellectual property rights in relation to the content provided, or forming part of, the online event.
  • The participant will not, without the prior written permission of Kelly Hainsworth, copy, record, reproduce, photograph or display the online event or any part thereof.
  • The Integrated Reflexology Consortium (webinar hosts) will record the online event including any input from the participant(s) during the online event. Please visit the Integrated Reflexology Consortium website to view their own privacy policy.
  • The information provided in the online event is for general information and use only. It is subject to change at any time and without notice. Although Kelly Hainsworth believes that all information provided in connection with the online event is accurate at the time of the event, Kelly Hainsworth does not make any warranty, express or implied, and specifically disclaims any legal liability or responsibility of the accuracy, completeness, or usefulness of any information.
  • The participant, or purchaser of the recording must not share the recording link with any other person. The recording is only for the participant or purchaser of the recording. If Kelly Hainsworth or the Integrated Reflexology Consortium become aware of this type of activity, futher action will be taken.
  • Kelly Hainsworth will not be held responsible for any technical issues which may occur both during the live event and with the recording of the event.
  • Kelly Hainsworth will not be held responsible if the participant visits third party websites to take part in the event. This includes PayPal to process payment and Teams to join the event.
  • All participants will behave in an appropriate manner during the event. If there is behaviour which is deemed as inappropriate, Kelly Hainsworth and the Integrated Reflexology Consortium may remove the participant from the event.

Refund Policy 

Once the participant purchases a place at a webinar, they will receive an email with a Teams link to join the event.

As the event will be recorded, this recording will be sent to all participants after the event is scheduled to take place. 

No refunds will be issued if you are not able to join in with the live webinar and you will receive the recording.

16. Questions

Questions regarded the Terms and Conditions should be emailed to

These terms and conditions were updated on 26th March 2024.